We are committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items. However, we may charge a restocking fee for special orders, electrical items, or other products. If you are unsure if an item fits your vehicle or has a restock fee please inquire before purchasing. Within 30 days of receipt of your order, you may return products that:
Are in their original packaging
Have original manufacturer information
Are not used, installed, or disassembled
Are not damaged due to incorrect installation
Do not have missing parts, hardware or instructions
The following orders are not returnable:
Custom or special orders
Automotive repair manuals
Electrical Parts and Components (Such as: ECU's, Push Button Units, relays, air mass meters, etc)
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error. C.O.D. shipments will not be accepted.
Items incorrectly shipped to Distributor will not be returned. Items not purchased from Distributor will not be accepted.
If you would like to return an item associated with a core return value, please submit your request through our Returns form.
All fluids must be drained from the core
The core must be securely wrapped in plastic and sealed
Cores must be returned in the packaging used in the shipment of the order sent to you
Your core will be inspected to determine if the core is rebuild-able
Core return shipping charges are the responsibility of the customer. These are not refundable.
We will issue a full refund for any returned products when your return meets the above requirements. The cost of shipping will be credited only in those instances where the return is a result of our error.
If your product has been damaged in shipment, please complete our form at Returns within 24 hours of receipt of your product to begin the returns process. We'll then contact you via email with further instructions on filing your claim.
We will not refund any labor costs incurred by you or the installer of the products purchased at this website.
Fulfillment by Sophio guarantees the workmanship of the products sold. If you have received a defective product, please review the manufacturer information included with your new product. If you wish to return it, please visit our returns form for more information.
Questions, problems, suggestions?
If you have any problems with your order, please don't hesitate to contact us.
You can reach us by phone, fax, or email. To issue a Return Authorization request, click here.